Terms of Service

Effective date: July 12, 2026
Last updated: July 12, 2026

These Terms of Service ("Terms") govern your use of the DuoTrack mobile application (the "App") and the website at duotrack.com (together, the "Services"), operated by DuoTrack LLC ("DuoTrack," "we," "us," or "our").

By creating an account, subscribing, or otherwise using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.

1. Eligibility

You must be at least 13 years old to use the Services. If you are under 18, you may use the Services only with the consent of a parent or legal guardian who agrees to these Terms on your behalf. By using the Services, you represent that you meet these requirements.

2. Not Medical Advice — Health Disclaimer

Read this section carefully.

DuoTrack, including its built-in AI coach, provides general fitness and nutrition information for educational and informational purposes only. The Services are not medical advice, diagnosis, or treatment, and are not a substitute for the advice of a physician, registered dietitian, or other qualified health professional.

Consult a physician before beginning any exercise program, changing your diet, or acting on any recommendation from the Services — especially if you are pregnant, have a medical condition, take medication, or have a history of injury.
Stop immediately and seek medical attention if you experience pain, dizziness, shortness of breath, or other concerning symptoms during exercise.
Calorie, macronutrient, and training recommendations are estimates based on the information you provide and general formulas. They may not be appropriate for your individual circumstances.
Never disregard professional medical advice or delay seeking it because of something you read or received through the Services.

You assume all risk associated with your exercise, nutrition, and health decisions. Physical training carries inherent risks, including injury. You are solely responsible for exercising within your limits and using proper form and equipment.

If you use outdoor run tracking (including Race Mode), you are solely responsible for your safety and for remaining aware of your surroundings, including traffic, terrain, weather, and other hazards. Do not interact with the App in a way that distracts you while running. GPS distance and pace measurements are estimates and may be inaccurate.

3. AI-Generated Content Disclaimer

The App's AI coach is powered by artificial intelligence. AI-generated responses may be inaccurate, incomplete, or inappropriate for your specific situation, even when they appear confident and authoritative. We do not guarantee the accuracy, completeness, or fitness for purpose of any AI-generated content. You are responsible for evaluating any output before relying on it. The AI coach is not a licensed professional of any kind.

4. Your Account

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to provide accurate information and to notify us promptly of any unauthorized use. We may suspend or terminate accounts that violate these Terms.

5. Subscriptions, Billing, and Free Trials

DuoTrack Pro

Certain features require a paid subscription ("DuoTrack Pro"), offered as auto-renewable subscriptions purchased through Apple's App Store:

Monthly subscription;
Yearly subscription, which may include a free trial;
Trial lengths may vary based on offers, including referral offers.

Current pricing is displayed in the App at the point of purchase.

Billing terms

Payment is charged to your Apple ID account at confirmation of purchase (or at the end of a free trial, if applicable).
Subscriptions renew automatically unless auto-renew is turned off at least 24 hours before the end of the current period. Your Apple ID account is charged for renewal within 24 hours before the end of the current period.
Free trials: any unused portion of a free trial is forfeited when you purchase a subscription. If you do not cancel before the trial ends, you will be charged for the subscription.
Managing and canceling: you can manage or cancel your subscription in your Apple ID account settings (Settings → [your name] → Subscriptions). Deleting the App or deleting your account does not cancel your subscription.
Refunds are handled by Apple in accordance with App Store policies. We do not process refunds directly. To request a refund, visit reportaproblem.apple.com.
We may change subscription pricing prospectively. Price changes will not apply to your current paid period, and Apple will notify you and, where required, seek your consent before a price change takes effect.

6. License and Acceptable Use

We grant you a limited, non-exclusive, non-transferable, revocable license to use the App for your personal, non-commercial use on Apple-branded devices you own or control, subject to these Terms and Apple's App Store terms.

You agree not to:

Reverse engineer, decompile, or attempt to extract the source code of the App;
Use the Services to build a competing product or to scrape, harvest, or extract data;
Circumvent, probe, or attempt to bypass security or subscription entitlements;
Use the Services for any unlawful purpose or in violation of any applicable law;
Interfere with or disrupt the Services, servers, or networks;
Misuse the AI coach, including attempting to extract prompts, generate harmful content, or abuse AI resources.

7. Your Content

You retain ownership of the data and content you submit to the Services (such as logs, notes, and messages). You grant us a worldwide, non-exclusive, royalty-free license to host, store, process, and display that content solely to operate, provide, and improve the Services. We handle your personal information as described in our Privacy Policy.

8. Intellectual Property

The Services — including the App, website, DuoTrack name and logo, the AI coach, design, software, and all content we provide — are owned by DuoTrack LLC or its licensors and are protected by intellectual property laws. Except for the limited license in Section 6, no rights are granted to you.

9. Third-Party Services

The Services rely on third-party services, including Apple (App Store, HealthKit, Sign in with Apple, speech recognition), Google (sign-in and maps), payment processing, cloud infrastructure, food and nutrition databases, and AI model providers. If you choose to connect optional integrations such as Oura or Strava, your use of those services is subject to their own terms, and we are not responsible for their availability or accuracy. Apple Health data is governed by your iOS permissions and Apple's terms.

10. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DATA, CALCULATION, OR AI OUTPUT WILL BE ACCURATE OR RELIABLE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

DuoTrack LLC, ITS OFFICERS, MEMBERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF DATA, PROFITS, OR GOODWILL, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICES — INCLUDING ANY PERSONAL INJURY, HEALTH OUTCOME, OR PROPERTY DAMAGE RESULTING FROM EXERCISE, NUTRITION DECISIONS, OR RELIANCE ON ANY CONTENT OR AI OUTPUT — EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE CLAIM AROSE, OR (B) FIFTY U.S. DOLLARS ($50).

Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you.

12. Indemnification

You agree to indemnify and hold harmless DuoTrack LLC and its officers, members, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from your use of the Services, your content, or your violation of these Terms or applicable law.

13. Termination

You may stop using the Services and delete your account at any time. We may suspend or terminate your access to the Services at any time, with or without notice, if you violate these Terms or if we discontinue the Services. Sections that by their nature should survive termination (including Sections 2, 3, 7, 8, and 10–15) will survive.

14. Governing Law and Disputes

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Services will be resolved exclusively in the state or federal courts located in Harris County, Texas, and you consent to personal jurisdiction there.

Informal resolution first: before filing any claim, you agree to contact us at support@duotrack.com and attempt in good faith to resolve the dispute informally for at least 30 days.

TO THE EXTENT PERMITTED BY LAW, YOU AND DUOTRACK EACH WAIVE ANY RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION.

15. Apple-Specific Terms

These Terms are between you and DuoTrack LLC, not Apple. Apple has no obligation to provide maintenance or support for the App. In the event of any failure of the App to conform to an applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any); to the maximum extent permitted by law, Apple has no other warranty obligation. Apple is not responsible for addressing any claims relating to the App, including product liability, legal or regulatory compliance, or consumer protection claims. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

16. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you through the App or by email before the changes take effect. Continued use of the Services after changes become effective constitutes acceptance of the revised Terms.

17. Miscellaneous

These Terms, together with the Privacy Policy, constitute the entire agreement between you and us regarding the Services. If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce any provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets.

18. Contact

DuoTrack LLC
Houston, Texas, USA
Email: support@duotrack.com